LEGAL
Privacy Policy
How Winbox collects, uses and protects your personal information β and the security partners that help keep your account safe.
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Winbox Privacy Policy
This policy explains what information Winbox collects from players and how it's used, shared and protected.
Information We Collect
When you register a Winbox account, we collect basic identifying information such as your name, mobile number, email address and password. Additional identity verification details may be requested to confirm eligibility, comply with security checks, or process a withdrawal.
We also collect transaction data β deposits, withdrawals, bets and game activity β as a normal part of operating your account, along with technical data such as device type and IP address used to help secure your session.
How We Use Your Information
Your information is used to operate your Winbox account: processing deposits and withdrawals, verifying identity where required, applying bonus and promotion terms correctly, and providing customer support through Live Chat, WhatsApp or e-mail.
Transaction and activity data also supports fraud prevention and account security, helping identify suspicious behaviour before it affects genuine players.
Sharing with Security Partners
Winbox works with fraud-detection and device-intelligence partners, including iovation and ThreatMetrix, to help identify suspicious account activity and protect players from unauthorized access. These partners receive only the data necessary to perform this security function.
Winbox does not sell player data to third parties for marketing purposes. Data shared with payment processors is limited to what's required to complete a deposit or withdrawal.
Data Retention
Account and transaction data is retained for as long as your account remains active, and for a reasonable period afterward where required for security, dispute resolution, or regulatory purposes. If you wish to close your account, contact customer support to discuss your options.
Your Rights
You can review and update your personal details from the Me section of your Winbox account at any time. If you have questions about what data Winbox holds about you, or wish to request corrections, reach out through Live Chat, WhatsApp or e-mail and our support team will assist.
Contact About Privacy
If you have any questions or concerns about how your data is handled on Winbox, contact our 24/7 customer support team via Live Chat, WhatsApp or e-mail through the website or app, and your query will be directed appropriately.